Privacy Policy

Last updated: October 2026

BHAJANLAND ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you use this website, how we use it, and the choices you have.

1. Information we collect

• Account details: your name, email address and password (stored securely by our authentication provider, Google Firebase) when you register, or your basic Google profile details if you sign in with Google.
• Booking and order details: information you enter when buying passes or merchandise, such as name, contact details and delivery address.
• Messages and newsletter: details you send through the contact form or newsletter sign-up.
• Usage data: device, browser and page-visit information collected through Google Analytics for Firebase and similar technologies.

2. How we use your information

• To create and manage your account and let you sign in.
• To process bookings, orders, deliveries, and customer support requests.
• To send important festival updates and, only if you opt in, marketing emails.
• To understand how the site is used and improve it.
• To prevent fraud and comply with legal obligations.

3. Sharing your information

We do not sell your personal information. We share it only with service providers who help us run the festival and website, such as Google Firebase (authentication, analytics, hosting), payment processors, delivery partners and email providers, and with authorities when required by law. These providers may process data on servers outside India.

4. Payments

Card and UPI details are handled by our payment processor. We do not store full card numbers on our servers.

5. Cookies and analytics

We and our providers use cookies and similar technologies for sign-in sessions and analytics. You can block or delete cookies in your browser settings, though some features may stop working.

6. Data retention and security

We keep your information only as long as needed for the purposes above or as required by law. We use reasonable technical and organisational safeguards, but no online service can be guaranteed completely secure.

7. Your rights

Subject to applicable law (including India's Digital Personal Data Protection Act, 2023), you may request access to, correction of, or deletion of your personal data, withdraw consent for marketing at any time, and raise a grievance with us. To do so, contact us using the details below.

8. Children

Our services are not directed at children under 18, and we do not knowingly collect their personal data without a parent or guardian's consent.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date above shows the latest version.

10. Contact us

Email: privacy@bhajanland.com  |  BHAJANLAND FESTIVAL INC., [registered address]

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Refund & Cancellation Policy

Last updated: October 2026

We want you to enjoy Bhajanland 2027. Please read this policy before purchasing festival passes or merchandise.

1. Festival passes

• Passes (Day Pass, Weekend Pass, Moksha VIP Pass) are non-refundable once purchased, except in the cases described below.
• Passes may be transferred to another person up to [7] days before the festival by contacting our support team with the new attendee's details.

2. If we cancel or reschedule

• Cancellation by us: you will receive a full refund of the pass price.
• Rescheduling: your pass remains valid for the new dates. If you cannot attend, you may request a refund within [14] days of the announcement.
• Booking or convenience fees are refunded where the event is cancelled by us.

3. Lineup and programme changes

Artists, timings and stage allocations may change due to circumstances beyond our control. Such changes do not entitle you to a refund.

4. Merchandise

• Return or exchange requests must be made within [7] days of delivery.
• Items must be unused, unwashed and in original packaging with tags.
• Damaged, defective or wrong items will be replaced or fully refunded. Please share photos within 48 hours of delivery.
• Personalised or custom items cannot be returned unless defective.

5. How refunds are processed

Approved refunds are issued to the original payment method within [7–10] business days. Your bank or card issuer may take additional time to show the credit.

6. How to request a refund

Email support@bhajanland.com with your order or booking details and the reason for the request, or use the contact form on the FAQs page.

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